Refund/Return Policy

Damaged/Misprinted Items

If the product arrives defective, we will reprint and resend it 100% free of charge. Please send us an email(support@yescustom.com) with your order number, picture and kindly explain the problem.

Please note that whatever size, color, and image you upload will be printed on your item. If the incorrect size, colour or image is selected and sent out to you, YesCustom is not responsible for replacing these items.

Cancellations/Returns/Refund

If you would like to cancel your order within 24 hours of purchase, you will receive a full refund no questions asked. For cancellations please send us an email(support@yescustom.com) with your order number and we’ll process your request.

Since every one of our products is one-of-a-kind and made just for you, a $8 customization fee per item is included in your purchase. The customization fee applies after 24 hours has passed and is non refundable.

Every order comes with a 30 day satisfaction guarantee. If your not happy with your purchase, we'll do just about anything to make it right. If it's been 30 days since you purchased, unfortunately refunds are no longer applicable.

For returns/refunds please send us an email(support@yescustom.com) with your order number and we’ll process your request. Once our customer service team approves your request, please re-package the products and ship them back to us.

YesCustom cannot be held responsible for returned items getting lost during transit. We advise customers who who return their purchase to pay for insurance and tracking to guarantee it reaches our destination safely. 

Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

Please allow up to 72 hours for your refund to process once the returned product is received by our warehouse. Your bank statement will reflect a change within 2-10 business days. Any refund will be returned to your credit card in the original path.

Please contact with YesCustom Customer Service by email(support@yescustom.com) to get return address in a necessary condition.

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