Shipping

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.

ALL YOU NEED TO KNOW ABOUT THE IMPORT ONE-STOP SHOP (IOSS)

The Import One-Stop Shop (IOSS) is the electronic portal businesses can use since 1 July 2021 to comply with their VAT e-commerce obligations on distance sales of imported goods.

According to the VAT rules applicable up until 1 July 2021, no import VAT has to be paid for commercial goods of a value up to EUR 22.

The new VAT e-commerce rules abolish this provision as of 1 July 2021. Thus, from 1 July 2021, all commercial goods imported into the EU from a third country or third territory is subject to VAT irrespective of their value.

What has changed on 1 July 2021?
On1 July 2021 the value added tax (VAT) exemption for the importation of goods not exceeding EUR 22 has been removed. As a result, all goods imported to the EU are subject to VAT.

The Import One-Stop Shop (IOSS) was created to facilitate and simplify the declaration and payment of VAT for goods sold from a distance by sellers from either the EU or from a non-EU country or territory. Furthermore, VAT payment is applicable only to purchases made by a buyer within the EU and for goods valued at less than EUR 150. EU buyers with a purchase value of more than EUR 150 are subject to import value-added tax and customs duties.

 

Shipping Questions

How long will it take to get my order?
Currently, our production time is 3-6 business days. An average delivery time of 6-10 business days.

How much does the shipping cost?

Free Shipping  0kg–0.188kg For all countries and regions that we can ship to

AUSTRALIA
Standard Shipping ( 6-10 Business Days)
0.189kg–0.3kg  $8.99
0.301kg–0.4kg  $10.99
0.401kg–0.5kg  $13.99
0.501kg–0.6kg  $16.99
0.601kg–0.7kg  $19.99
0.701kg–0.8kg  $22.99
0.801kg–0.9kg  $25.99
0.901kg–1kg     $28.99
1.001kg–1.1kg  $31.99
1.101kg–1.2kg  $34.99
1.201kg–2.2kg  $49.99
2.201kg–3.2kg  $59.99
3.201kg–4.2kg  $69.99
4.201kg–5.2kg  $79.99
5.201kg–6.2kg  $89.99
6.201kg–60kg   $500.00

DHL Express Shipping
0.189kg–0.3kg  $29.99
0.301kg–0.4kg  $34.99
0.401kg–0.5kg  $44.99
0.501kg–0.6kg  $54.99
0.601kg–0.7kg  $64.99
0.701kg–0.8kg  $74.99
0.801kg–0.9kg  $84.99
0.901kg–1kg     $94.99
1.001kg–1.1kg  $104.99
1.101kg–1.2kg  $114.99
1.201kg–2.2kg  $124.99
2.201kg–3.2kg  $134.99
3.201kg–4.2kg  $144.99
4.201kg–5.2kg  $154.99
5.201kg–6.2kg  $164.99
6.201kg–60kg   $1,000.00

 

United States (61 of 62 states)

Standard Shipping
0.189kg–0.199kg $6.99
0.2kg–0.3kg      $8.99

0.301kg–0.4kg  $11.99
0.401kg–0.5kg  $15.99
0.501kg–0.6kg  $19.99
0.601kg–0.7kg  $23.99
0.701kg–0.8kg  $27.99
0.801kg–0.9kg  $31.99
0.901kg–1kg     $35.99
1.001kg–1.1kg  $39.99
1.101kg–1.2kg  $43.99
1.201kg–2.2kg  $49.99
2.201kg–3.2kg  $59.99
3.201kg–4.2kg  $69.99
4.201kg–5.2kg  $79.99
5.201kg–6.2kg  $89.99
6.201kg–60kg   $500.00

DHL Express Shipping
0.189kg–0.3kg  $19.99
0.301kg–0.4kg  $34.99
0.401kg–0.5kg  $44.99
0.501kg–0.6kg  $54.99
0.601kg–0.7kg  $64.99
0.701kg–0.8kg  $74.99
0.801kg–0.9kg  $84.99
0.901kg–1kg     $94.99
1.001kg–1.1kg  $104.99
1.101kg–1.2kg  $114.99
1.201kg–2.2kg  $124.99
2.201kg–3.2kg  $159.99
3.201kg–4.2kg  $169.99
4.201kg–5.2kg  $189.99
5.201kg–6.2kg  $199.99
6.201kg–60kg   $1,000.00

EUROPE(United Kingdom, Canada, France, Germany, Italy, Åland Islands, Albania, Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bouvet Island, Bulgaria, Cyprus, Denmark, Gibraltar, Greece, Guadeloupe, Vatican City, Hungary, Ireland, Isle of Man, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, San Marino, Serbia, Slovakia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Ukraine, Israel, New Zealand, Brazil, Peru, Finland, Malaysia )

Standard Shipping ( 6-10 Business Days)
0.189kg–0.3kg  $8.99
0.301kg–0.4kg  $14.99
0.401kg–0.5kg  $19.99
0.501kg–0.6kg  $25.99
0.601kg–0.7kg  $29.99
0.701kg–0.8kg  $35.99
0.801kg–0.9kg  $39.99
0.901kg–1kg     $45.99
1.001kg–1.1kg  $49.99
1.101kg–1.2kg  $55.99
1.201kg–2.2kg  $69.99
2.201kg–3.2kg  $79.99
3.201kg–4.2kg  $89.99
4.201kg–5.2kg  $99.99
5.201kg–6.2kg  $109.99
6.201kg–60kg   $500.00

DHL Express Shipping
0.189kg–0.3kg  $19.99
0.301kg–0.4kg  $34.99
0.401kg–0.5kg  $44.99
0.501kg–0.6kg  $54.99
0.601kg–0.7kg  $64.99
0.701kg–0.8kg  $74.99
0.801kg–0.9kg  $84.99
0.901kg–1kg     $94.99
1.001kg–1.1kg  $104.99
1.101kg–1.2kg  $114.99
1.201kg–2.2kg  $124.99
2.201kg–3.2kg  $134.99
3.201kg–4.2kg  $144.99
4.201kg–5.2kg  $154.99
5.201kg–6.2kg  $164.99
6.201kg–60kg   $1,000.00

JAPAN
Standard Shipping ( 6-10 Business Days)
0.189kg–0.3kg  $8.99
0.301kg–0.4kg  $11.99
0.401kg–0.5kg  $13.99
0.501kg–0.6kg  $15.99
0.601kg–0.7kg  $17.99

MEXICO
EMS Express
0.189kg–0.3kg  $8.99
0.301kg–0.4kg  $14.99
0.401kg–0.5kg  $19.99
0.501kg–0.6kg  $25.99
0.601kg–0.7kg  $29.99

DHL Express Shipping
0.189kg–0.3kg  $19.99
0.301kg–0.4kg  $39.99
0.401kg–0.5kg  $49.99
0.501kg–0.6kg  $59.99

MIDDLE EAST(Turkey, Qatar, Saudi Arabia, United Arab Emirates, Oman, Iran)
DHL Express Shipping
0.189kg–0.3kg  $54.99
0.301kg–0.4kg  $74.99
0.401kg–0.5kg  $94.99
0.501kg–0.6kg  $124.99
0.601kg–0.7kg  $144.99
0.701kg–0.8kg  $164.99

PUERTO RICO
Standard Shipping ( 6-10 Business Days)
0.189kg–0.3kg  $8.99
0.301kg–0.4kg  $11.99
0.401kg–0.5kg  $15.99
0.501kg–0.6kg  $19.99
0.601kg–0.7kg  $25.99
0.701kg–0.8kg  $29.99

DHL Express Shipping
0.189kg–0.3kg  $59.99
0.301kg–0.4kg  $69.99
0.401kg–0.5kg  $79.99
0.501kg–0.6kg  $89.99
0.601kg–0.7kg  $99.99
 
SOUTH AFRICA
Standard Shipping ( 6-10 Business Days)
0.189kg–0.3kg  $29.99
0.301kg–0.4kg  $39.99
0.401kg–0.5kg  $49.99
0.501kg–0.6kg  $59.99
0.601kg–0.7kg  $69.99

Singapore, Indonesia, Thailand
Standard Shipping ( 6-10 Business Days)
0.189kg–0.3kg  $3.99
0.301kg–0.4kg  $5.99
0.401kg–0.5kg  $7.99
0.501kg–0.6kg  $9.99
0.601kg–0.7kg  $11.99
0.701kg–0.8kg  $13.99

Do you ship internationally?
We gladly accept orders from all over the world, but there are some regions we can not ship to.
We can ship to: Australia, United States, United Kingdom, Canada, France, Germany, Italy, Åland Islands, Albania, Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bouvet Island, Bulgaria, Cyprus, Denmark, Gibraltar, Greece, Guadeloupe, Vatican City, Hungary, Ireland, Isle of Man, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, San Marino, Serbia, Slovakia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Ukraine, Israel, New Zealand, Brazil, Peru, Finland, Malaysia, Japan, Mexico, Turkey, Qatar, Saudi Arabia, United Arab Emirates, Oman, Iran, South Africa, Singapore, Indonesia and Thailand.

Where can I track my parcel?
When your order is shipped, you will receive a Shipping Confirmation email from us with your tracking number in it.
Track your order via tracking link:
- https://webtrack.dhlglobalmail.com/
- https://www.usps.com/shipping/trackandconfirm.htm
- https://www.17track.net/en
It's common that even when your parcel has been sent it will take 2-3 business days for the tracking information to update online. Don't worry if no updates are showing to begin with, check back in a few days, have any question please feel free to contact us (Contact@YesCustom.com).

 

Tracking says my parcel has been delivered but I've not received it?
Sometimes parcels can be accidentally delivered to a neighbours house next door or left at a customers local post office. If this incident unfortunately happens to you, please contact with local post office immediately to check the location of your parcel.
Please note our shipping partner are able to inform us of the exact whereabouts and time each parcel arrives at a destination. If the evidence shows that a parcel was delivered successfully, but the customer states otherwise, we will try out best to come to a mutual agreement.
The satisfaction of every customer is our number one priority, so in some cases we may be willing to re-ship your order again at our expense.

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